Op BASE CAMP Ltd is responsible for the personal information collected through this website and during the planning and delivery of our experiences.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Email: adam.keenan@opbasecamp.com

Depending on how you interact with Op BASE CAMP, we may collect:

Personal Information

• Name

• Email address

• Telephone number

• Organisation

• Postal address (where required)

• Booking Reference

Booking Information

• Group details

• Participant numbers

• Destination

• Programme information

• Travel preferences

• Accommodation requirements

Medical & Accessibility Information

Where necessary for the safe delivery of your experience, we may collect information relating to:

• Medical conditions

• Allergies

• Accessibility requirements

• Emergency contacts

• Dietary requirements

Sensitive information is only collected where necessary to support the planning and safe delivery of your experience.

We may collect your information when you:

• Submit an enquiry through our website.

• Complete a booking confirmation.

• Contact us by email.

• Contact us by telephone.

• Contact us via WhatsApp.

• Complete questionnaires or forms.

• Provide information during the planning of your experience.

We may also collect limited technical information automatically through cookies and website analytics.

We use your information to:

• Respond to enquiries.

• Plan and deliver experiences.

• Communicate with customers.

• Prepare quotations and invoices.

• Arrange accommodation and logistics.

• Meet health and safety requirements.

• Improve our services.

• Comply with legal obligations.

We only use your information where we have a lawful basis to do so.

Medical and accessibility information is collected solely to help us plan and safely deliver your experience.

Access to this information is limited to those who genuinely require it for operational or safety purposes.

Where appropriate, relevant information may be shared with instructors or accommodation providers only where necessary for participant welfare.

Photographs and videos may be takenduring Op BASE CAMP experiences.

These may be used for:

• Website content.

• Social media.

• Marketing materials.

• Promotional publications.

Where practical, participants will be informed when photography is taking place.

If you do not wish to appear in photographs or promotional material, please let us know before or during your experience. We will respect these requests wherever reasonably practicable.

We may occasionally contact you regarding:

• Future Op BASE CAMP experiences.

• New destinations.

• Events.

• Services.

• Company updates.

You may unsubscribe from marketing communications at any time.

We will not send marketing communications where we are not permitted to do so.

We only share information where necessary for the delivery of your booking or where required by law.

This may include:

• Accommodation providers.

• Local activity partners.

• Instructors.

• Transport providers.

• Payment providers.

• Professional advisers.

• Public authorities where legally required.

We do not sell your personal information.

Our website and business may use third-party services including:

• Squarespace

• Xero

• Google Analytics

• Google Maps

• WhatsApp

• Email providers

• Payment providers (where applicable)

These providers have their own privacy policies governing how they process information.

Op BASE CAMP takes reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss, misuse or disclosure.

While no online system can ever be completely secure, we continually seek to protect the information entrusted to us.

We only retain personal information for as long as necessary to:

• Deliver our services.

• Meet legal obligations.

• Resolve disputes.

• Maintain financial records.

• Improve our business.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Under UK data protection legislation, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your information.

• Restrict or object to certain processing.

• Withdraw consent where consent is the legal basis for processing.

• Request a copy of your personal data.

Requests should be made using the contact details below.

Our website uses cookies to improve functionality, understand website performance and enhance the visitor experience.

Further information can be found within our Cookie Policy.

Op BASE CAMP may update this Privacy Policy from time to time.

The latest version will always be published on this website.

Please also read:

• Cancellation, Changes & Refund Policy

• Insurance & Participant Responsibilities

• Health, Fitness & Medical Requirements

• Privacy Policy

• Safeguarding Policy

• Complaints Procedure

If you have any questions about theseBooking Terms & Conditions before confirming your booking, please contact Op BASE CAMP.

We're always happy to explain anything that isn't clear.

Email: adam.keenan@opbasecamp.com