Complaints Procedure

Op BASE CAMP is committed to delivering professional, enjoyable and well-organised experiences.

If we fall short of your expectations, we'd like the opportunity to put things right.

  • Where possible, please raise concerns with an Op BASE CAMP instructor or the Trip Leader as soon as they arise.

    Many issues can be resolved immediately.

  • If your concern remains unresolved, please contact Op BASE CAMP in writing within 28 days of the experience ending.

    Please include:

    • Booking Reference.

    • Description of the issue.

    • Dates.

    • Any supporting information.

  • We aim to:

    • Acknowledge complaints within 5 working days.

    • Investigate fairly.

    • Respond as quickly as reasonably possible.

    Complex matters may require additional time.

  • All complaints are reviewed to help improve future Op BASE CAMP experiences.

  • Please also read:

    • Cancellation, Changes & Refund Policy

    • Insurance & Participant Responsibilities

    • Health, Fitness & Medical Requirements

    • Privacy Policy

    • Safeguarding Policy

    • Complaints Procedure

  • If you have any questions about theseBooking Terms & Conditions before confirming your booking, please contact Op BASE CAMP.

    We're always happy to explain anything that isn't clear.

    Email: adam.keenan@opbasecamp.com